Shipping policy

Payment and Shipping

The following terms apply:

We deliver within Germany (domestic) and to the following countries: Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary.

Shipping costs (including statutory VAT)

Domestic deliveries (Germany): 

Domestic deliveries (Germany) DHL PAKET or UPS STANDARD: We do not charge any shipping costs.
Domestic deliveries (Germany) UPS EXPRESS: €6.95 incl. VAT


International deliveries:

DHL PAKET or UPS STANDARD

Belgium: €0.00 incl. VAT
Denmark: €4.95 incl. VAT
Estonia: €7.95 incl. VAT
Finland: €7.95 incl. VAT
France: €4.95 incl. VAT
Greece: €7.95 incl. VAT
Ireland: €7.95 incl. VAT
Italy: €4.95 incl. VAT
Croatia: €4.95 incl. VAT
Latvia: €7.95 incl. VAT
Lithuania: €7.95 incl. VAT
Luxembourg: €0.00 incl. VAT
Netherlands: €0.00 incl. VAT
Austria: €0.00 incl. VAT
Poland: €0.00 incl. VAT
Portugal: €4.95 incl. VAT
Sweden: 89.00 kr incl. VAT
Slovakia: €7.95 incl. VAT
Slovenia: €4.95 incl. VAT
Spain: €4.95 incl. VAT
Czech Republic: €0.00 incl. VAT
Hungary: €0.00 incl. VAT

UPS EXPRESS

Belgium: €9.95 incl. VAT
Denmark: €12.95 incl. VAT
Estonia: €15.95 incl. VAT
Finland: €15.95 incl. VAT
France: €12.95 incl. VAT
Greece: €15.95 incl. VAT
Ireland: €15.95 incl. VAT
Italy: €12.95 incl. VAT
Croatia: €12.95 incl. VAT
Latvia: €15.95 incl. VAT
Lithuania: €15.95 incl. VAT
Luxembourg: €9.95 incl. VAT
Netherlands: €9.95 incl. VAT
Austria: €9.95 incl. VAT
Poland: €9.95 incl. VAT
Portugal: €12.95 incl. VAT
Sweden: 179.00 kr incl. VAT
Slovakia: €15.95 incl. VAT
Slovenia: €12.95 incl. VAT
Spain: €12.95 incl. VAT
Czech Republic: €9.95 incl. VAT
Hungary: €9.95 incl. VAT


Delivery times

Unless a different period is stated in the respective offer, goods are delivered within Germany within 1 - 3 days and abroad within 3 - 5 days after conclusion of the contract (in the case of agreed advance payment, after the time of your payment order).
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, the goods will be sent in a single shipment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment methods

-  Payment by credit card
-  Payment by Sofortüberweisung (instant bank transfer, via Klarna)
-  Payment by invoice (via Klarna)
-  Payment by instalments (via Klarna)
-  Payment by direct debit (via Klarna)
-  Payment by credit card (via Klarna)
-  Payment by Google Pay
-  Payment by Apple Pay

Via PayPal Checkout:
- Payment by PayPal
- Payment by PayPal Express
- Payment by credit card
- Payment by SEPA direct debit
- Payment by "Pay Later"
- Payment by instalments
- Payment by Apple Pay
- Payment by Google Pay

Via PayPal:
- Payment by PayPal
- Payment by PayPal Express
- Payment by credit card
- Payment by SEPA direct debit
- Payment by "Pay Later"


Further payment details

When paying by credit card (without using a payment service provider) your credit card account will be charged when the contract is concluded.


If you have any questions, you will find our contact details in the Legal Notice.

Shipping faster

Orders received Monday to Friday by 2:00 p.m. will be shipped the same working day with UPS or DHL

Customer Support

Our personal customer support is available Monday to Friday from 11 a.m. to 5 p.m. We answer emails within 24 hours on working days.

sustainability

Sustainability through renewal of old devices, sustainable returnable shipping packaging, CO2-neutral shipping